Refund Policy
At FEA, we strive to provide high-quality, innovative essentials like our Water Bottle with Phone Holder. If you are not completely satisfied, we offer a fair and simple return process.
1. Return Eligibility
We accept returns within 14 days of delivery, subject to the following conditions:
- The item must be unused, unwashed, and in its original packaging.
- Due to hygiene reasons, used bottles cannot be returned.
- Proof of purchase is required (order number or receipt).
Non-returnable items include:
- Used water bottles
- Items marked as Final Sale
- Custom-engraved or personalized products
- Gift cards
2. How to Request a Return
To start a return, contact us at:
📧 ola@feacurated.com
📱 WhatsApp: +44 74 24 740 780
Include:
- Order number
- Reason for return
- Clear photos if the item is damaged, defective, or incorrect
Once approved, we will provide return instructions. Return shipping costs are the customer’s responsibility unless the item is defective or we made a mistake.
3. Refund Process
- Once your return is received and inspected, you’ll receive a notification.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable.
4. Exchanges
We do not process direct exchanges. If you want a replacement or different item, return the original product and place a new order.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 3 days of delivery. Include photos for verification. We will offer a replacement or a full refund.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your payment account
- Contact your bank or credit card provider
- Still need help? Email us at ola@feacurated.com
Contact Us
FEA
128 City Road
London, EC1V 2NX
UNITED KINGDOM
ola@feacurated.com
+44 74 24 740 780 (WhatsApp)